To receive credit for watching this LIVE Videocast, you need to register for the event in LMS on the morning of the event. Archived Videocast registration is also available in LMS approximately 7 days after the event. Videocast from Masur Auditorium, this first seminar of the FY19 DDM Seminar Series features Kwame Christian presenting on how to gain the confidence you need to overcome the fear, frustration, and anxiety associated with difficult conversations. Kwame Christian, Esq., M.A. is the Director of the American Negotiation Institute, where he puts on workshops designed to make difficult conversations easier. As an attorney and mediator with a Bachelor of Arts in Psychology, a Master of Public Policy, and a Juris Doctorate, Kwame brings a unique multidisciplinary approach to the topi...